Our Services

Six ways we put AI to work for your business

Every service we offer has been delivered in production. We don't sell theory — we ship working systems backed by Isana Systems' 22+ years of product engineering DNA.

Agentic AI & Process Automation

Autonomous AI agents and intelligent automation that read, decide, and act across your business systems — eliminating repetitive manual workflows even where no API exists.

  • Multi-step agentic workflows with Claude Code & MCP servers
  • Browser-based automation for portals without APIs (Playwright)
  • Scheduled daily/weekly report generation pipelines
  • Multi-user execution with independent configurations
  • Error handling, retry logic, and full execution audit logs

RAG & Document Intelligence

Transform unstructured text — tickets, emails, contracts, transcripts — into structured insights with retrieval-augmented LLM pipelines tuned to your domain.

  • Knowledge base builders from call transcripts & chat logs
  • Root cause analysis across thousands of support tickets
  • Pattern detection & systemic issue identification
  • Automatic classification, tagging, & metadata enrichment
  • Excel / PowerPoint report generation from raw data

AI-Powered Production Reliability

Replace manual QA cycles with AI-generated test suites running through CI/CD — covering functional, regression, and edge-case scenarios at every release.

  • Automated test case generation with Claude Code
  • Custom Playwright MCP servers for browser-based execution
  • Jenkins CI/CD integration as a quality gate
  • Detailed pass/fail reporting per test case
  • 100% regression coverage on every release

AI-Assisted Talent Assessment

Modernise your hiring pipeline with AI-powered CV evaluation, video assessment, and integrity proctoring — consistent, objective, and scalable.

  • Weighted skills frameworks with objective fitment scoring
  • Claude Vision API video demo evaluation
  • Automated proctoring with timestamped integrity reports
  • Hire / Further Evaluate / Reject decision support
  • Audit trail for every hiring decision

Customer Intelligence & Sentiment

Understand how your customers truly feel — across every interaction, every month — with automated sentiment analysis and churn-risk pipelines.

  • Full-year sentiment trend dashboards
  • Churn-risk detection with early-warning alerts
  • Emotion taxonomy: Satisfied, Frustrated, Angry, Confused
  • Monthly & annual reporting with actionable CX insights
  • Multi-dimensional scoring: sentiment, urgency, churn risk

AI Strategy & Implementation Consulting

Not sure where to start with AI? We map your processes, identify quick wins, and build a phased roadmap with measurable milestones at each stage.

  • AI readiness assessment for your organisation
  • Process mapping & automation opportunity scoring
  • Technology selection: Claude vs GPT vs open-source
  • Build vs buy vs fine-tune recommendation
  • Phased rollout plan with effort estimates & ROI projections

Ready to put AI to work?

Tell us about your business problem. We'll respond within 24 hours with an honest take on whether AI is the right fit, and how we'd approach it.

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